Change Management System (CMS)


Change Management is an IT Service Management (ITSM) process that makes it easier for any company to roll out change requests in applications and services that the employees/staff are utilizing. 

It helps your company to request, prioritize, authorize, approve, schedule and implement any changes via a custom defined workflow. 

Irrespective if whether the change is complex or simple, a good Change Management System helps you to control risk and keep disruptions to applications and services to a minimum.

Typical Feature Set includes the following

  1. Create/Edit/Assign Change Request
  2. Custom Approval Workflows
  3. Risk Assessment
  4. Action item tracking with real-time status/closure tracking
  5. Built-in discussions for team collaboration
  6. Categorize Change Request based on Priority and Criticality
  7. Categorize Change Request based on Affected or Impacted Application or Services
  8. Alert and Notification Management
  9. Automation
  10. Release and Deployment Tracking
  11. Visual Management and Monitor to know the current status of Change Request
  12. Tabular Reports and BI Dashboards